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proxmox/docs/runbooks/INCIDENT_RESPONSE_RUNBOOK.md
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Co-authored-by: Cursor <cursoragent@cursor.com>
2026-02-12 15:46:57 -08:00

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# Incident Response Runbook
**Last Updated:** 2026-01-31
**Document Version:** 1.0
**Status:** Active Documentation
---
**Purpose**: Procedures for responding to bridge system incidents
---
## 🚨 Incident Classification
### Critical (P0)
- Bridge contract not accessible
- RPC endpoint completely down
- All destination chains unavailable
- Security breach detected
### High (P1)
- Single destination chain unavailable
- High transaction failure rate
- Balance issues preventing transfers
### Medium (P2)
- Performance degradation
- Monitoring system down
- Documentation issues
### Low (P3)
- Minor configuration issues
- Documentation updates needed
---
## 📋 Incident Response Procedure
### 1. Detection
**Automated Monitoring**:
```bash
bash scripts/automated-monitoring.sh
```
**Manual Check**:
```bash
bash scripts/health-check.sh
```
### 2. Assessment
**Gather Information**:
```bash
# System status
bash scripts/health-check.sh
# Recent transactions
bash scripts/monitor-bridge-transfers.sh
# Error logs
tail -100 logs/alerts-$(date +%Y%m%d).log
```
### 3. Containment
**Pause Operations if Needed**:
```bash
# Pause bridge
cast send <BRIDGE_ADDRESS> "pause()" --rpc-url $RPC_URL --private-key $PRIVATE_KEY
```
### 4. Resolution
**Follow Specific Procedures**:
- See troubleshooting section in Bridge Operations Runbook
- Check logs for error patterns
- Verify configuration
### 5. Recovery
**Resume Operations**:
```bash
# Unpause bridge
cast send <BRIDGE_ADDRESS> "unpause()" --rpc-url $RPC_URL --private-key $PRIVATE_KEY
# Verify system
bash scripts/test-suite.sh all
```
### 6. Post-Incident
**Documentation**:
- Document incident details
- Update runbooks if needed
- Review monitoring alerts
---
## 🔍 Common Incidents
### RPC Outage
**Symptoms**: Cannot connect to RPC endpoint
**Response**:
1. Check RPC endpoint status
2. Verify network connectivity
3. Switch to backup RPC if available
4. Contact infrastructure team
### Bridge Contract Issue
**Symptoms**: Bridge contract calls failing
**Response**:
1. Verify contract address
2. Check contract code
3. Verify network status
4. Check for contract upgrades
### High Failure Rate
**Symptoms**: Many transactions failing
**Response**:
1. Check gas prices
2. Verify balances
3. Check destination chain status
4. Review recent changes
---
**Last Updated**: $(date)