# SMOA Documentation RACI Matrix

**Version:** 1.0  
**Last Updated:** 2024  
**Status:** Active

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## Purpose

This RACI matrix defines roles and responsibilities for documentation tasks. RACI stands for:
- **R** - Responsible (does the work)
- **A** - Accountable (owns the outcome)
- **C** - Consulted (provides input)
- **I** - Informed (kept informed)

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## Roles

### Documentation Lead
Overall responsibility for documentation quality, standards, and processes.

### Technical Writer
Creates and maintains user and administrator documentation.

### Developers
Create and maintain technical documentation, API documentation, and code comments.

### QA Team
Creates and maintains test documentation.

### Security Team
Creates and maintains security documentation.

### Operations Team
Creates and maintains operations documentation.

### Project Manager
Creates and maintains status and progress reports.

### Compliance Officer
Creates and maintains compliance documentation.

### System Administrators
Provide input for administrator and deployment documentation.

### Subject Matter Experts
Provide technical input and review documentation.

### Technical Lead
Approves technical documentation and architecture documentation.

### Security Officer
Approves security documentation.

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## Documentation Tasks RACI Matrix

| Task | Documentation Lead | Technical Writer | Developers | QA Team | Security Team | Operations Team | Project Manager | Compliance Officer | System Admin | SME | Technical Lead | Security Officer |
|------|-------------------|------------------|------------|---------|---------------|-----------------|------------------|---------------------|--------------|-----|----------------|-----------------|
| **Status Reports** |
| Weekly Status Report | C | I | I | I | I | I | **R/A** | I | I | I | I | I |
| Monthly Progress Report | C | I | I | I | I | I | **R/A** | I | I | I | I | I |
| Quarterly Compliance Report | C | I | I | I | I | I | C | **R/A** | I | I | I | I |
| **Implementation Documentation** |
| Module Completion Report | C | C | **R** | C | I | I | I | I | I | C | **A** | I |
| Phase Completion Report | **R** | C | C | C | I | I | C | I | I | C | **A** | I |
| Final Implementation Report | **R/A** | C | C | C | I | I | C | I | I | C | C | I |
| **Technical Documentation** |
| Architecture Documentation | C | I | **R** | I | I | I | I | I | I | C | **A** | I |
| API Documentation | C | C | **R** | I | I | I | I | I | I | C | **A** | I |
| Database Schema Documentation | C | I | **R** | I | I | I | I | I | I | C | **A** | I |
| Integration Documentation | C | I | **R** | I | I | I | I | I | I | C | **A** | I |
| **User Documentation** |
| User Manual | C | **R** | C | I | I | I | I | I | I | C | I | I |
| Quick Reference Guide | C | **R** | C | I | I | I | I | I | I | C | I | I |
| Training Materials | C | **R** | C | I | I | I | I | I | I | C | I | I |
| **Administrator Documentation** |
| Administrator Guide | C | **R** | C | I | I | I | I | I | C | C | I | I |
| Deployment Guide | C | C | C | I | I | I | I | I | **R** | C | **A** | I |
| Configuration Guide | C | **R** | C | I | I | I | I | I | C | C | I | I |
| **Security Documentation** |
| Security Architecture | C | I | C | I | **R** | I | I | I | I | C | C | **A** |
| Threat Model | C | I | C | I | **R** | I | I | I | I | C | C | **A** |
| Security Configuration Guide | C | C | C | I | **R** | I | I | I | C | C | C | **A** |
| Incident Response Plan | C | I | I | I | **R** | C | I | I | I | C | C | **A** |
| **Testing Documentation** |
| Test Plan | C | I | C | **R** | I | I | C | I | I | C | I | I |
| Test Cases | C | I | C | **R** | I | I | I | I | I | C | I | I |
| Test Results Reports | C | I | C | **R** | I | I | I | I | I | C | I | I |
| Performance Test Reports | C | I | C | **R** | I | I | I | I | I | C | I | I |
| **Operations Documentation** |
| Operations Runbook | C | C | I | I | I | **R** | I | I | C | C | I | I |
| Monitoring Guide | C | C | I | I | I | **R** | I | I | C | C | I | I |
| Backup/Recovery Procedures | C | C | I | I | I | **R** | I | I | C | C | I | I |
| **Compliance Documentation** |
| Compliance Matrix | C | I | I | I | I | I | I | **R/A** | I | I | I | I |
| Compliance Evidence | C | I | C | C | C | I | I | **R/A** | I | C | C | I |
| Certification Packages | C | I | C | C | C | I | I | **R/A** | I | C | C | **A** |
| **Change Management** |
| Change Request Documentation | C | I | C | I | I | I | **R** | I | I | C | I | I |
| Release Notes | C | **R** | C | C | I | I | C | I | I | C | I | I |
| **Documentation Standards** |
| Documentation Templates | **R/A** | C | I | I | I | I | I | I | I | I | I | I |
| Documentation Standards | **R/A** | C | I | I | I | I | I | I | I | I | I | I |
| Documentation Review | **R** | C | C | C | C | C | C | C | C | C | C | C |

**Legend:**
- **R** = Responsible (does the work)
- **A** = Accountable (owns the outcome, approves)
- **C** = Consulted (provides input)
- **I** = Informed (kept informed)

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## Responsibilities Summary

### Documentation Lead
- **Accountable for:** Overall documentation quality, standards, templates, review process
- **Responsible for:** Documentation planning, coordination, quality assurance
- **Consults with:** All teams for input and review

### Technical Writer
- **Accountable for:** User documentation, administrator documentation, training materials, release notes
- **Responsible for:** Writing, editing, formatting user-facing documentation
- **Consults with:** Developers, SMEs, system administrators

### Developers
- **Accountable for:** Technical documentation, API documentation, module completion reports
- **Responsible for:** Creating technical docs, API docs, code documentation
- **Consults with:** Technical writers, SMEs, technical lead

### QA Team
- **Accountable for:** Test documentation, test results reports
- **Responsible for:** Creating test plans, test cases, test reports
- **Consults with:** Developers, technical writers

### Security Team
- **Accountable for:** Security documentation, security architecture, threat model
- **Responsible for:** Creating security docs, security reviews
- **Consults with:** Technical lead, security officer

### Operations Team
- **Accountable for:** Operations documentation, runbooks, monitoring guides
- **Responsible for:** Creating operations docs, procedures
- **Consults with:** System administrators, technical writers

### Project Manager
- **Accountable for:** Status reports, progress reports, change management
- **Responsible for:** Creating status reports, coordinating reporting
- **Consults with:** All teams for status information

### Compliance Officer
- **Accountable for:** Compliance documentation, compliance matrix, certification packages
- **Responsible for:** Creating compliance docs, tracking compliance
- **Consults with:** All teams for compliance evidence

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## Escalation Path

If there are conflicts or issues with documentation responsibilities:
1. **First Level:** Documentation Lead
2. **Second Level:** Technical Lead (for technical docs) or Project Manager (for status reports)
3. **Third Level:** Executive Sponsor

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**Document Owner:** Documentation Lead  
**Last Updated:** 2024  
**Next Review:** Quarterly