proxmox/docs/runbooks/INCIDENT_RESPONSE_RUNBOOK.md

Incident Response Runbook

Last Updated: 2026-01-31
Document Version: 1.0
Status: Active Documentation

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Purpose: Procedures for responding to bridge system incidents

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🚨 Incident Classification

Critical (P0)

• Bridge contract not accessible
• RPC endpoint completely down
• All destination chains unavailable
• Security breach detected

High (P1)

• Single destination chain unavailable
• High transaction failure rate
• Balance issues preventing transfers

Medium (P2)

• Performance degradation
• Monitoring system down
• Documentation issues

Low (P3)

• Minor configuration issues
• Documentation updates needed

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📋 Incident Response Procedure

1. Detection

Automated Monitoring:

bash scripts/automated-monitoring.sh

Manual Check:

bash scripts/health-check.sh

2. Assessment

Gather Information:

# System status
bash scripts/health-check.sh

# Recent transactions
bash scripts/monitor-bridge-transfers.sh

# Error logs
tail -100 logs/alerts-$(date +%Y%m%d).log

3. Containment

Pause Operations if Needed:

# Pause bridge
cast send <BRIDGE_ADDRESS> "pause()" --rpc-url $RPC_URL --private-key $PRIVATE_KEY

4. Resolution

Follow Specific Procedures:

• See troubleshooting section in Bridge Operations Runbook
• Check logs for error patterns
• Verify configuration

5. Recovery

Resume Operations:

# Unpause bridge
cast send <BRIDGE_ADDRESS> "unpause()" --rpc-url $RPC_URL --private-key $PRIVATE_KEY

# Verify system
bash scripts/test-suite.sh all

6. Post-Incident

Documentation:

• Document incident details
• Update runbooks if needed
• Review monitoring alerts

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🔍 Common Incidents

RPC Outage

Symptoms: Cannot connect to RPC endpoint

Response:

1. Check RPC endpoint status
2. Verify network connectivity
3. Switch to backup RPC if available
4. Contact infrastructure team

Bridge Contract Issue

Symptoms: Bridge contract calls failing

Response:

1. Verify contract address
2. Check contract code
3. Verify network status
4. Check for contract upgrades

High Failure Rate

Symptoms: Many transactions failing

Response:

1. Check gas prices
2. Verify balances
3. Check destination chain status
4. Review recent changes

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Last Updated: $(date)