129 lines
2.2 KiB
Markdown
129 lines
2.2 KiB
Markdown
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# AS4 Settlement Incident Response Procedures
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**Date**: 2026-01-19
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**Version**: 1.0.0
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---
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## 1. Incident Classification
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### 1.1 Severity Levels
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- **CRITICAL**: Service outage, data breach, security incident
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- **HIGH**: Partial service degradation, performance issues
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- **MEDIUM**: Non-critical errors, minor performance impact
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- **LOW**: Informational issues, minor bugs
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### 1.2 Response Times
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- **CRITICAL**: 15 minutes
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- **HIGH**: 1 hour
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- **MEDIUM**: 4 hours
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- **LOW**: Next business day
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---
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## 2. Incident Response Process
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### 2.1 Detection
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1. Monitor alerts and logs
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2. Receive incident report
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3. Classify severity
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4. Assign incident owner
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### 2.2 Response
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1. Acknowledge incident
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2. Assess impact
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3. Notify stakeholders
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4. Begin investigation
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### 2.3 Resolution
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1. Identify root cause
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2. Implement fix
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3. Verify resolution
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4. Document incident
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### 2.4 Post-Incident
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1. Post-mortem meeting
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2. Incident report
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3. Action items
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4. Process improvements
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---
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## 3. Common Incidents
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### 3.1 Service Outage
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**Symptoms**: All requests failing, service unavailable
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**Response**:
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1. Check infrastructure health
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2. Verify database connectivity
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3. Check application logs
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4. Restart services if needed
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5. Escalate if unresolved
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### 3.2 Message Processing Failure
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**Symptoms**: Specific instructions failing
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**Response**:
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1. Identify failed instruction
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2. Check error logs
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3. Verify member status
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4. Retry if appropriate
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5. Manual intervention if needed
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### 3.3 Certificate Issues
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**Symptoms**: TLS handshake failures, signature validation failures
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**Response**:
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1. Verify certificate validity
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2. Check certificate expiration
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3. Update Member Directory if needed
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4. Notify affected members
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---
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## 4. Escalation
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### 4.1 Escalation Path
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1. On-call engineer
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2. Engineering lead
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3. CTO
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4. Executive team
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### 4.2 Escalation Triggers
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- CRITICAL incidents unresolved after 1 hour
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- Security incidents
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- Data breaches
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- Regulatory issues
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---
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## 5. Communication
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### 5.1 Internal Communication
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- Slack channel: #as4-incidents
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- Email: as4-incidents@dbis.org
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- PagerDuty: For critical incidents
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### 5.2 External Communication
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- Member notifications via email
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- Status page updates
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- Public communication if required
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---
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**End of Document**
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