# Phoenix Messaging Orchestrator

**Category**: ORCHESTRATION_SERVICES  
**Publisher**: Phoenix Cloud Services  
**Status**: PUBLISHED  
**Version**: 1.0.0

## Overview

Phoenix Messaging Orchestrator provides multi-provider messaging (SMS/voice/email/push) with automatic failover. Features provider selection rules based on cost, deliverability, region, and user preference. Includes delivery receipts, retries, suppression lists, and compliance features.

## Key Features

- **Multi-provider routing**: Automatic provider selection
- **Automatic failover**: Seamless provider switching on failure
- **Delivery receipts**: Track message delivery status
- **Retry logic**: Automatic retries with exponential backoff
- **Suppression lists**: Manage opt-outs and bounces
- **Template management**: Store templates internally
- **Compliance features**: TCPA, GDPR compliance
- **Cost optimization**: Route based on cost

## API Endpoints

### Send Message

```http
POST /messages/send
Content-Type: application/json

{
  "channel": "SMS",
  "to": "+1234567890",
  "template": "welcome",
  "params": {
    "name": "John"
  },
  "priority": "NORMAL"
}
```

### Get Message Status

```http
GET /messages/status/{messageId}
```

### Get Delivery Receipt

```http
GET /messages/delivery/{messageId}
```

## Supported Channels

- **SMS**: Twilio, AWS SNS, Vonage, MessageBird
- **Email**: AWS SES, SendGrid
- **Voice**: Twilio, Vonage
- **Push**: FCM, APNS

## Pricing

- **Model**: Usage-based
- **Per SMS**: $0.01
- **Per Email**: $0.001
- **Per Push**: $0.0005
- **Per Voice**: $0.02
- **Free Tier**: 1,000 messages/month

## Compliance

- SOC 2 Type II
- GDPR compliant
- TCPA compliant

## SLA

- **Uptime**: 99.9%
- **Latency**: <200ms p95

## Architecture

- Provider adapter pattern
- Rule engine for routing
- Delivery tracking
- Suppression list management
